Current CX

Offerings

We’ve seen it all. That’s why we offer different levels of support based on what you need right now and what you’ll need as you grow. Most companies don’t think about CX until there’s a fire. We can help put out the fire, then build the processes you need to scale, pivot, and retain customers long term.

Stop Losing Customers to CX Chaos

There just isn't a degree or school for customer experience. You need someone who knows what to do, if only to just get your team on track. 

We want you to eventually succeed without us. We will help you build systems, processes and teams that work for your business. We don't believe one size fits all. 

Grow your customer base, not headcount

Initial Audit includes:
  • Light Forecasting
  • CRM/helpdesk cleanup
  • Analysis of historical trends

Starting at $1,000 depending on the amount of data

Audit

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  • Forecasting: Head count and technology.
  • Implementation: CRM, AI, Returns, Training Platforms, etc.
  • Reporting Build Out: NPS, CSAT, Root Cause Analysis

Starting at $2,000 depending on complexity of project and current set up. 

One-Off Projects

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  • Coaching for your individual contributors
  • Quality assurance and biweekly feedback for individuals
  • Monthly reporting and sync with leadership
  • Continuous improvement recommendation via policies, process and solutions ‍

Starting at $3,000 per month depending on lift

Continued Services

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Our Services

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